We operate a bulky waste collection service on behalf of Conwy County Borough Council.
You can arrange to have larger items such as furniture, mattresses and electrical appliances collected from your home.
Alternatively, you can take most households items, free of charge, to your local Household Recycling Centre.
How much does it cost?
Collections cost £30.25 for up to four items.
When you book a collection you must list all the items that are to be collected. Items that are not listed will not be collected.
Items we collect
- Furniture such as sofas, chairs, tables and wardrobes.
- Large electrical goods such as televisions, lawnmowers, computers or other items that are too large for your kerbside collection.
- Beds – please note that headboards, bed frames and mattresses are counted as separate items.
- Internal doors.
- White goods such as fridges, freezers, tumble driers and washing machines.
All items must be able to be lifted by two collection operatives without the use of lifting equipment.
Very large items
Some very large items count as multiple items, for example:
- Corner sofa – counts as 2 items.
- Electrical adjustable beds – single bed counts as two items, double bed counts as three items.
Items we don’t collect
- DIY or demolition waste such as rubble, bricks and plasterboard. Items or materials from DIY projects such as bathroom suites, kitchen cupboards, windows or external doors. If you have this type of waste you can take it to your local Household Recycling Centre (a charge applies), hire a skip or ask the tradesperson carrying out the work to take it away.
- General household recycling or general waste that are collected through council kerbside collection service.
- Garden waste. You can sign up for a garden waste collection service or take it to your local Household Recycling Centre.
- Hazardous waste such as asbestos, diesel, petrol or other fuel oil, or fuel containers.
- Explosive materials such as gas bottles or ammunition.
- Fridges or freezers which are not empty. Please remove any food and other items before we collect otherwise we will not be able to collect it or return on another date. No refunds will be given.
- Carpet. You can bring this free of charge to your local Household Recycling Centre or arrange for your carpet fitter to take the old carpet away.
- Very large items such as pianos, pool tables or commercial fridges/freezers.
- Any other items which require specialist lifting equipment or may not fit in the collection vehicle.
Book a Collection
You can book a collection here.
You can also call the Environment Advice Team at Conwy County Borough council on 01492 575337, email erf@conwy.gov.uk or contact them online.
Collections
- Once you have booked and paid for your collection, we will contact you to confirm a collection date.
- We aim to collect within 10 days of receiving payment.
- On your collection day, please make sure your items are outside the front of your property by 8am. Please cover items if weather is bad.
- All items will be collected between 8am and 5pm. We cannot provide a specific collection time. You do not stay in to wait for the collection team if your items are easily visible and accessible.
- If you items are not left outside ready for collection, we cannot return on another date. No refunds will be given.
- Important: The collection team will not enter your property to remove items, and they are not qualified to disconnect any services. If you need help to bring the items to the front of your property you should ask a relative or friend to help you get your items ready for collection.